Privacy Policy
Last Updated: March 11, 2025
1. Introduction
Welcome to Sindo!
Sindo Inc. (hereafter "Sindo" or "us" or "we") processes information as part of our mission to help make commerce better for everyone. In all of this, we seek to preserve the ability for you to control your data and maintain the timeless value of your privacy. Our efforts start with making sure you get meaningful choices about how and why your data is collected, used, stored, and by providing you with sufficient information needed to make the choices that are right for you, your business and your customers across our products and services (the "Services"). Earning your trust is always a priority for us by focusing on five key privacy principles below:
- Benefit: We will ensure the data we collect will enable fulfilling experiences for our Clients and Customers.
- Transparency: We will be transparent about our collection and use of your data so you can be informed.
- Security: We will utilize strong security and encryption to protect the data you entrust us with.
- Strong legal compliance: We believe in your privacy as a fundamental human right and will respect all local privacy laws ourselves as well as seek to support our Clients in doing so.
- Control: We will provide you the ability to manage your privacy where applicable.
This Privacy Policy clarifies how we collect, use, process, and share your personal information when you use any of our Services, or by dealing with a business Client using our Services, as applicable. We may update this Privacy Policy from time to time in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Services after these changes are posted, you agree to any such revised policy.
We maintain relationships with various parties and accordingly collect information on:
- Clients: Businesses and entities contracting our Services.
- Customers: End users interacting with our Clients.
- Partners: Entities who help enable and promote our Services.
- Others: Anyone interacting with us via our physical locations, website, or our applications as available on point-of-sale devices, payment terminals, and mobile devices.
This Privacy Policy applies to all the parties listed above and the terms "you" or "your" herein shall refer to any such party.
2. What information do we collect and why?
We only process personal information with due consideration to potential risks to your privacy, limiting the information we keep, limiting what we do with your information, and utilizing anonymization or pseudo-anonymization where possible.
Our purpose and legal basis for processing your personal information is generally tied to either a contractual obligation with our Client, 'legitimate interest' whereby we enable business among the parties we engage with (for example enabling our Clients to improve their Customers' experience), or to fulfill a legal obligation (for example record keeping requirements tied to financial services). Where we cannot rely on an alternative legal basis for processing or where we are required by law, we may process your personal information in accordance with your consent such as in the context of some of our sales and marketing activities. At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.
2.1. Information collected from our Clients
Below is a list of information we collect from our Clients and their corresponding purposes:
| Information Collected | Purpose |
|---|---|
| We collect account related information such as your name, company name, date of birth, address, email address, phone number(s), government ID information and payment details (for example, your credit card and banking information). | We use this information to provide you with the best user experience of our Services in the following ways: Provide you with our service, including:
Provide customer support and resolve issues, including:
Improve our product offering, including:
|
| We collect data about the Sindo point of sale, payment terminal, mobile and web applications you have registered to use and websites that you visit. We also collect data about how and when you access your account with us, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through our platform interface. | We use this information to provide you with the best user experience of our services in the following ways: Improve our product offering, including:
|
| We collect information about the Sindo products and services you use and how you use them. This includes information about your subscriptions and features you use. | We use this information to:
|
2.2. Information collected from our Clients' Customers
When you interact with our Clients using our Services, we collect information about you on behalf of our Clients. This information may include:
- Your name, email address, and phone number
- Your purchase history and transaction details
- Your feedback, reviews, and ratings
- Your communication preferences
- Your interactions with our Clients' marketing campaigns
We process this information as a service provider to our Clients. Our Clients determine how your personal information is used and disclosed. If you have questions about how a specific Client handles your personal information, we encourage you to contact them directly.
3. Cookies and Similar Technologies
We use cookies and similar technologies (such as web beacons and pixels) to collect information and provide you with a better, faster, and safer experience. These technologies help us identify you, your preferences, and your device, allowing us to:
- Keep you logged in to our Services
- Remember your preferences and settings
- Understand how you use our Services
- Customize your experience
- Measure the effectiveness of our marketing campaigns
- Help detect and prevent fraud and security risks
You can manage your cookie preferences through your browser settings. Please note that blocking or deleting certain cookies may impact your experience with our Services.
4. How We Use Your Information
In addition to the purposes described above, we may use your information to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Personalize your experience and deliver content relevant to your interests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues, fraud, and other illegal activities
- Comply with legal obligations
- Enforce our terms, conditions, and policies
- With your consent, send you marketing communications about our products and services
5. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- To Comply with Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- To Protect Rights and Safety: We may disclose your information to protect the rights, property, or safety of Sindo, our Clients, their Customers, or others.
6. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our servers may be located outside your country of residence. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have data protection rules that are different from those of your country.
When we transfer personal information outside of the jurisdiction it was collected from, we implement appropriate safeguards to ensure that your personal information remains protected. These safeguards may include implementing standard contractual clauses, relying on adequacy decisions, or other legally acceptable mechanisms.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements.
When we no longer need to use your information, we will remove it from our systems or anonymize it so that it can no longer be associated with you.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request information about the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal information in certain circumstances.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the contact information provided below. Please note that these rights may be limited in some circumstances, as provided by applicable laws.
9. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. These measures include:
- Encryption of sensitive information
- Secure access controls
- Regular security assessments
- Employee training on data protection
- Incident response procedures
10. Third-Party Services
Our Services may contain links to third-party websites, products, or services. Our Privacy Policy does not apply to these third parties, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.
We may also integrate third-party services into our platform. These third parties may collect information about you when you interact with their services. We recommend reviewing the privacy policies of these third parties to understand how they collect and use your information.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
For significant changes, we will make reasonable efforts to provide more prominent notice, such as an email notification. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@getsindo.com
For data subject access requests or to exercise your privacy rights, please email us at support@getsindo.com with the subject line "Privacy Rights Request."